Peterborough Regional Spay/Neuter & Wellness Clinic FAQ

We offer a range of additional services during both spay/neuter surgeries and wellness appointments. These include vaccinations such as rabies, DHPP, Leptospirosis, Lyme, Bordetella, FVRCP, and Feline Leukemia. We also provide deworming, flea and tick prevention, and 24-hour flea treatment.

Other available services include microchipping, pre-anesthetic bloodwork for surgical patients, 4DX snap testing for heartworm and tick-borne illnesses, and general wellness exams. You can request these services when booking your appointment or at drop-off on the day of your visit.

This varies uniquely based on each individual animal. Our staff at the PRSNC are unable to advise you, since this is a discussion to be made with your regular veterinarian.

At this time, we only offer spays and neuters on cats and dogs.

We can only perform surgery on animals in good health. If your pet has a health concern, such as an infection or a significant heart murmur, we will redirect you to your regular veterinarian. If an animal is too aggressive for our staff to safely handle, your pet may be declined and advised to seek out your regular veterinarian.

Our booking is online through our Online Booking Portal. Follow the prompts and please provide all information requested. This includes your full name, phone number, and home address. If you are unable to access online services, please contact our staff by email or phone. Please provide as much information as possible about you and your pet, so we can assist you quickly and efficiently.

Initially you will receive a confirmation email that your request has been received and is pending in our system. Your appointment will be manually confirmed by staff; we aim to have these completed within 3-4 business days. At the same time, you will receive consent forms to be signed and an invoice (through Paypal – please keep an eye on your junk folder!) that must be prepaid. Please read the consent forms fully and carefully, as it includes instructions for your pet’s appointment.

If you do not receive consent forms or an invoice, then your appointment is not officially confirmed.

All surgery appointments must be prepaid within 3 days of issue of your PayPal invoice. You can pay directly through the PayPal invoice. If you require an e-transfer instead, please send it to [email protected] and include the name of your pet in the message. Please confirm that the name on the transfer matches the name on your file and you’ve included your pet’s information in the “notes” section. This assures your payment is properly processed.

All animals must be admitted to the clinic at 7:30 am on the day of surgery. Dogs will be discharged at 3:30 pm, and cats will be ready for pick-up at 4:30 pm. Late arrivals cannot be accommodated, as our clinic operates on a carefully timed schedule to ensure we can safely complete a high volume of procedures.

Please plan ahead, check driving conditions, and allow enough time to arrive on schedule.

Please bring cats to the front door entrance inside a secure carrier and dogs to the back entrance on a suitable leash for safe handling. Due to the risk of harm to your pet, we cannot accept cats without a carrier and dogs must be leashed.

Please bring dogs to the back door and respect space between other clients who may be waiting. There is appropriate signage to follow if needed. Staff will greet you and confirm your information. Please provide an accurate phone number at which you can be reached in need of emergency. Staff will also confirm if you require extra services, as stated above.

Please be prepared to show proof of your pet’s rabies vaccination to staff. If proof of rabies vaccination cannot be provided, vaccination will be administered here at the clinic at an additional cost.

Please return to the front door for all pet pick-ups. Staff will greet you and discuss the post-operative care instructions with you.

These care instructions are also available on our website for your convenience; we strongly encourage reviewing this form to prepare yourself for your pets’ recovery at home. Your pet will be sent home with three days of post-operative pain medication. We do recommend a cone or ‘body suit’ to protect your pet from licking at their incision.

These are available for purchase with the clinic, and can be requested when booking your appointment.

We do not book post-surgery recheck appointments unless requested by clients with specific concerns for their pets’ recovery. If you have a concern, you can contact us by phone or email to set up an appointment.

Unfortunately, we have a small staff to accommodate a high-volume clinic. Our reception hours are limited and are ideally prioritized for concerns/emergencies. General inquiries and lengthy concerns about surgeries and pet health are best discussed with your regular veterinarian. Answers often vary depending on individual animals and circumstances, and are best given by a veterinarian who knows your pet.

We are a high-volume, fast-paced clinic with established protocols for all incoming patients. If your pet has special medical needs or requires individualized care, we kindly recommend contacting a full-service veterinary clinic better equipped to meet those needs.

All pets are admitted in the morning and remain in kennels until pick-up in the afternoon. While we do our best to accommodate animals with kennel-related anxiety, all patients must be kenneled during their stay and may be housed near other animals who could bark, hiss, or create noise.

For the safety of all staff and animals, aggressive pets that cannot be safely handled may be turned away. If you are concerned about how your pet may respond in this environment, we recommend reaching out to a full-service veterinary clinic that can offer more individualized support.

All of our fees are listed on our website. These rates are already highly discounted. We currently cannot offer any additional discounting or compete with pricing from other clinics. Contact the office if you would like to set up a payment plan. Please be advised that payment is due prior to the appointment.